Senior Project Manager


The Project Manager is key to the delivery of projects through the agency. You are the guardian of quality, scope and profitability for your projects, ensuring they are delivered to requirement on time and budget. Supporting all departments, from strategy to creative and design to technical, that comprise your project team, you know your projects inside out and drive the production of first class creative solutions to client digital communications briefs.

As Project Manager you will manage multiple projects from initial client briefing to final delivery. Often working in close partnership with account management you will coordinate teams of internal and external resources to deliver high-quality creative, design and technical solutions to client briefs, whilst delivering against financial targets to ensure profitable delivery on your projects.


  • Project Planning

    • Identify key phases of delivery of projects from client brief to deployment which meet client requirements

    • Produce robust project plans using Project Wizards Merlin for each phase, identifying resource requirements, project tasks for agency and client, key dependencies, critical paths and risks. 

    • Liaise with strategic, creative, design and production leads to agree approach and associated deliverables to meet the aims of each phase and client requirements.

    • Demonstrate understanding of good UI and customer journeys.

    • Draft meticulous Statements of Work (SoWs) for jobs >£100k, Task Orders (TO’s) for jobs <£100k, and Change Requests (CR’s) which communicate clearly to the internal stakeholders and client the proposed deliverables, costs, delivery schedule, assumptions, dependencies, project exclusions and where appropriate risks to delivery.

    • Draft clear and concise design, copy, IA, technical and QA briefs for timely approval by department heads. Ensuring work is delivered to scope, budget, quality and timing schedules documented in SoWs, TO’s and/or CR’s.

  • Project Delivery

    • Be the guardian of scope, quality, scheduling and profitability on projects.

    • Effectively deliver multiple projects across a single or multiple clients, partnering and coordinating multiple stakeholders and internal resource without compromising delivery.

    • Throughout delivery, continually liaise with traffic managers and department heads to ensure appropriate resources are booked and released when appropriate without risk to quality or timely delivery.

    • Manage individual projects up to a value of £100,000 from client brief to deployment (To Scope, On Time, To Budget)

    • Begin to manage small programmes of work, up to £500,000, of interlinked projects and work with other project managers within a larger programme of work.

  • Advocate of Process

    • Understand fully, and be an advocate of the documented delivery process and the following phases: Strategy, Creative, IA, Design and Copy, Technical Build and QA. Effectively analyse the requirements of each project, ensuring a consistent approach across clients and deliverables.

    • Understand fully, and be an advocate of the outlined job set up process, recognising the need for quoting/pitch job numbers or phases and their use in reporting project profitability.

  • Financial and Administration

    • Produce weekly reconciliations for each live project, submitting status reports to Head of Delivery.

    • Sound job number administration: opening and conversion of non-billable job numbers, timely closing of billable jobs. Working with finance to invoice jobs in a timely manner against a predefined billing plan.

  • Technology and Creativity

    • Good understanding of the Web and relevant technologies and languages (including but not limited to HTML, XML, CSS, Javascript, Ajax, CMS, CRM,


    • Support the admin configuration of various digital applications.

    • Contribute to assessment of client website/application User Interfaces & Customer Journeys.

    • Investigation and analysis of client Google Analytics reports.

    • Helping with content, data uploads, coordinating launches.

    • Training clients to use appropriate CMS platforms.

    • Good knowledge of, and be excited by all existing and emerging digital channels.


  • Demonstrable understanding of good UI, Customer journeys and Web Design

  • Experience using Google productivity suite, Adobe CS Suite and /or Sketch, MS Project / Merlin / Omniplan or other project management planning tools

  • Experience and understanding of development collaborative tools such as JIRA and Confluence.

  • Ability to interpret a variety of instructions in written, oral and diagram form.

  • Good organisational skills and strong attention to detail. Consistent delivery of successful projects on time and on budget led by effective scoping and deep understanding of assigned projects.

  • Consistent levels of high client satisfaction.

  • Strong and developed internal relationships.

  • Strong and valued member of team.

  • Excellent handle of agency process and financial details

  • Illustration of developing and applying industry and sector knowledge effectively.

  • Alongside Account team, developing client plans to deliver increased revenue.

Nice to have skills and experience

  • Experience working with Magento or other eCommerce platforms.

  • Experience of working with a range of CMS platforms both open source, licensed, standard and enterprise.

  • Experience working within an agency environment.

  • Ability to use HTML and CSS to create/edit website content.

  • Ability to use Google tools such as Google Analytics, Google Webmaster.

  • A recognised project management certification.

To apply for this role, please send your CV to careers@matterofform.com

Please note that due to the high volume of applications, we are unable to respond to unsuccessful candidates.