Excellent relationships win awards, make our clients happy and have the power to transform businesses. Bad ones cause stress, give poor results and create negative situations all round.
We get it, and it’s so important to us, that we’ve put relationship at the heart of our values.
Our Client Service team believe in being a true partner, one who takes shared success seriously. Because for that we look for people who are good hearted - those who see their accounts, clients and colleagues as much more than just profit and loss but as people, friends and peers.
But, most importantly, we seek out people who are skilled at knowing when to be humble or when to be forthright. Partnership isn’t just always about saying yes, it’s also about having the foresight to push back, in order to achieve success.
We’re looking for skill diplomats, relationship builders and team influencers. In return, we’ll entrust you with our most valuable assets; our accounts. You’ll be expected use your excellent communicate to build strong relationships, to get the best out of our creative teams and to make sure that we’re doing the right thing throughout.
Contribute to overall growth, development and planning for all nominated accounts
Help clients achieve goals, objectives and overall success
Meet revenue, profit and desired margin margins for all accounts
Maintain a high level of performance of agency resources
Build and maintain solid relationships with clients and internal team members
Work with the strategy team to ensure all accounts have clear strategic plans and objectives that are understood by all team members
Make sure client needs, expectations and resource requirements are well planned throughout the agency
Ensure agency and project processes are followed by both internal teams - as well as clients
Attend sales meetings, regularly capture opportunities and follow up on new business leads
Provide regular updates to account status
Work with the Project Management team to ensure the timely development, execution and delivery of client projects
Be the voice of client within the agency
Be the voice of the agency for the client
Set quarterly forecasts for your accounts and work with the operations team to plan out future resource requirements
Support new business development and, when necessary, join relevant pitch teams
Take ownership of briefing - from first spotting the opportunity, taking the client brief and briefing internal teams
Work with project managers to produce contracts, account documentation and project plans based on briefs received by clients
Take ownership of all profit, loss and billing schedules
Work with your project manager to ensure all project documentation is kept up to date and communicated clearly to your clients
Previous experience working for a digital or branding agency either as an Account Manager or Senior Account Executive
Relevant experience working on digital or branding projects
Strong knowledge of luxury and hospitality
A passion for digital marketing and branding
A considerate, diplomatic and patient personality
Excellent communication skills - both written and spoken
An ability to quickly grasp high level concepts, ideas or situations
A knack of being able to communicate big ideas simply
Excellent organisation skills
Ability to work to deadlines
Team player; you’ll be working alongside PM, developers, designers and strategists.
Fully understand the pain-points of our client
To apply for this role, please send your CV to firstname.lastname@example.org