Overview

Relationships matter.

Excellent relationships win awards, make our clients happy and have the power to transform businesses. Bad ones cause stress, give poor results and create negative situations all round.

 We get it, and it’s so important to us, that we’ve put relationship at the heart of our values.

Our Client Service team believe in being a true partner, one who takes shared success seriously. Because for that we look for people who are good hearted - those who see their accounts, clients and colleagues as much more than just profit and loss but as people, friends and peers.

But, most importantly, we seek out  people who are skilled at knowing when to be humble or when to be forthright. Partnership isn’t just always about saying yes, it’s also about having the foresight to push back, in order to achieve success.

We’re looking for skill diplomats, relationship builders and team influencers. In return, we’ll entrust you with our most valuable assets; our accounts. You’ll be expected use your excellent communicate to build strong relationships, to get the best out of our creative teams and to make sure that we’re doing the right thing throughout.

Responsibilities

• Own overall growth, development, planning and strategic direction for all accounts

• Ensure clients have clear goals, objectives and that success or progress is regularly reported

• Work with the SMT to set clear revenue, profit and desired margin targets for all accounts - and then ensure they’re met

• Build, maintain and grow solid senior relationships with all clients

• Lead the strategic development of all accounts have clear plans and objectives that are understood by all team members

• Make sure client needs, expectations and resource requirements are well planned throughout the agency

• Ensure your team tracks P&L and that they ensure time is effectively logged across projects so you’re able to have an accurate view of financial performance

• Lead a team of Account Managers and Executives. You’ll act as as their direct Line Manager - running appraisals, setting objectives to ensure their growth and success with the agency

• Make sure that your Project Managers ensure the timely development, execution and delivery of client projects

• Be the voice of client within the agency and the voice of the agency for the client

• Work with the junior client services team to ensure quarterly forecasts and set for your accounts and then work with the operations team to plan out future resource requirements

• Support new business development by being prepared to actively hunt for leads, lead the pitch process and identify opportunities within existing client relationships

• Make sure you and your team take ownership of briefing - from first spotting the opportunity, taking the client brief and briefing internal teams

• Work with project managers and your team to produce contracts, account documentation and project plans based on briefs received by clients

• Make sure you and your team take ownership of all profit, loss and billing schedules

• Work with your team and the project managers to ensure all project documentation is kept up to date and communicated clearly to your clients

Requirements

• Previous experience working for a digital or branding agency either as an Senior Account Manager or an Account Director

• Relevant experience leading the client relationship for large scale digital or branding projects

• Relevant experience leading teams of Account Executives or Account Managers

• Relevant experience owning the client relationship for multiple accounts or portfolios

• Relevant experience reporting, presenting and analysing financial information for client accounts

• A strategic thinker who understands how to propose solutions that meet client needs and create business value.

• Strong knowledge of luxury and hospitality

• A passion for digital marketing and branding - and a proven history in delivering forward thinking work for clients

• A considerate, diplomatic and patient personality

• Excellent communication skills - both written and spoken

• An ability to quickly grasp high level concepts, ideas or situations and provide direction throughout

• A knack of being able to communicate big ideas simply

• Leader; you’ll be leading PM, developers, designers and strategists.

• A quick learner who can fully understand all aspects of our client’s business

  
  To apply for this role, please send your CV to oona@matterofform.com